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Customer Journey Mapping - Shared screen with speaker view
Rishi Mahalaha
05:39
Hello from SF
Gloria Park (she/her)
05:39
hello from Toronto :)
Renee Larson
05:46
Hello from Dallas!
Voice 21
05:50
Hi from London!
Sarita J
05:53
hello from the UK
Esmeralda Badillo
05:58
Hi, Esmeralda from Houston
kishore
06:05
from Beautiful India
Matthew Lingens
06:08
Hello from London :)
Savannah Worcester
06:24
Much love from Memphis!
Alix Lacotte
06:37
Hello from Paris!
Swain Fuller
06:41
hello from New York City
Pamela Rene
06:54
Thanks and hello from London
Heather Lantz
06:58
Good Morning! Looking forward to the class! Happy Friday!
Metrics for News
07:17
Hi all! Excited for this. Joining from South Bend, IN
Dean James
07:35
Happy Friday All :)
Sarah Harris
07:52
Good morning from New York! Very excited to about this class!!
Sophie Kim
08:08
Good morning!! Joining from San Francisco! Thank you for holding this session!
Amanda Scigaj
08:17
Good Morning everyone, looking forward to the class today
Sophie Kim
08:19
Good morning!! Joining from San Francisco! Thank you for holding this session!
deega
08:34
Morning everyone from London ! Very excited for this session :)
Charlie
08:43
Howdydoodly from Bristol UK
Teresa Murphey
08:44
Good morning from the Blue Ridge mountains!
Nina Grauer
08:48
Hi everyone! Joining from New York and excited to get started
Roshni Shah
08:57
Hello from London!
VPiX®
09:01
Good morning from Monument, CO.
Tom Turner
09:03
Hi All - Tom from sunny NC!
Roshni Shah
09:09
Hello from London!
Alina Trif
09:12
Hi everyone from Romania!
Bryan Edgar
09:18
Hello from Denver!
Nicole Troster
09:19
Hi everyone from Canada
Beth :)
09:31
Awsome. For anyone who wants to connect on Instagram feel free to share your handle @designer.beth
Marina Fish
09:34
Joining from Bellingham (north of Seattle) Washington - Good Morning!
Nicole Troster
09:35
Hi everyone from Canada
Lori Edwards
09:36
What an awesome diverse group of people! Hello from Vancouver, WA!
Jennifer Hill
09:42
Hi everyone from beautiful Lake Hopatcong, NJ!
Will Smith
09:47
Good morning from ATL!
10 - Laura Soler
09:56
Hi hello from France !
Christopher Kim
09:57
Hi everyone from New York
S4N
10:07
Hello from Colombia!
Alyce (Ahlease)
10:12
Hello from sunny Denver, Colorado
Calvin
10:17
Hi everyone! Toronto!
Calvin
10:34
Hi everyone!
Billie Jo McEvers
11:16
I recently watched a bunch of your youTube vids
Tina Hiatt
11:23
Already working in the field
Will Smith
11:25
Blank slate for me.
John Cabral
11:30
Hello, from DC
Taya
11:31
UX? I thought this was Customer Journey Mapping
katrina
11:33
How a UX WRITER can learn more about customers through journey mapping
Mi Nguyen (she/her)
11:35
In the middle of a career switch over to UX!
Will Smith
11:36
:-)
Steph
11:38
Current student in communication design looking to learn more about UI UX
Sarah Harris
11:40
Just started UX bootcamp!
Kawtar Sadry
11:41
I am learning about UX
Gloria Park (she/her)
11:41
in marketing, hoping to learn more about UX and switch over
james lung
11:41
Graphic Designer that wants to transition into UX design
phoenix ehmann
11:42
I just finished a UXDI bootcamp. I want to hear more people talk about the analytical side of UX
Meara Huisman
11:42
Interested in learning more about UX
Helen Terpstra
11:42
I’m a ux designer at Nike in technology
jasminekay
11:42
self-taught UX, background in graphic design and illustration
Taya
11:43
I think I might be confused
Kathryn Wolterman
11:43
I am a consultant who does ERP implementations. I am doing my first journey mapping sessions with my clients next month so hoping to get a foundation here to learn more!
Will Smith
11:46
;-)
Sarah Miller
11:47
Just started UX bootcamp to transition careers
Nina Grauer
11:47
I’m really new and I’m gonna be joining GA’s Dec 7th UX cohort, and I’m trying to get a head start!
Lila S
11:49
I’m a typeface designer who wants to know what journey mapping is.
aanya.u
11:49
Hi from NYC! Working @ a startup, no experience in UX
Zach
11:50
GA UXDI grad: trying to get a job, want to explore service design and am here to learn more about journey mapping
angela
11:51
F&B
sam
11:52
watched your YT vids! thinking about how to transition from education to UX design
Maria Morales
11:52
interest in changing career
Beth :)
11:52
Working in UX
Andrea
11:52
Medical Librarian - doing user research
Monica Vernia
11:53
UX/UI designer, aiming to focus more on UX
Elizabeth Flynn .
11:53
Switching from Digital Marketing to UX
Vanessa Catarina
11:54
Hello from Indonesiaaa
Maggie Iglesias Pena
11:54
Huge fan, love your youtube videos
Taylor Rohwedder
11:55
I’m a UX Writer looking to learn more about customer journey mapping through a writing lens.
Matthew Lingens
11:55
Industrial designer with UX experience, job hunting…
tara
11:55
excited to learn!
Jim Devor
11:56
I'm in the process of a UX program
Jillian Berry
11:59
Currently a product designer in a finch company
Rob Mann
11:59
want to know business relevance of journey mapping
Annie Yu
12:00
Graduated from the UXDI program and im containing to learn UX concepts and skills!
andreamountaine
12:01
Learning UX
Alix Lacotte
12:01
Industrial designer wanting to know a little bit more about UX
lisapoon
12:01
Job searching to get my foot into the UX field…
Daniel F
12:02
Looking to pivot from psychology to UX
Karen Alarcon
12:02
Hi Elize~ Karen from NYC and a recent UXDI graduate!
Arturo Araiza
12:03
Learning about UX to integrate best principles you present into Learning solutions
Christina
12:03
Thinking of UX for a career change - in learning and exploring phase
Ayana Airakan-Mance
12:04
Design professional. Design educator seeking to learn more about UX and processes
Liz
12:07
I'm a digital CD who wants to learn a bit about getting down into the UX weeds.
Jess Baldacchino
12:07
4 years of app design / product ownership and interested in more skills for staying customer-centric
Jacob Etheridge
12:07
About to possibly start a consulting contract for the first time!
Amanda Scigaj
12:08
I’m a former consultant and marketer learning to expand my knowledge and lead customer journey mapping
Teresa Murphey
12:11
didn’t know about the UX, here for customer journey mapping
Rossalvi Marte
12:12
I joined because of Customer Journey Mapping
Jennifer Hill
12:13
I lead our “client solutions” effort (sales) and our product guy likes to lecture me about product design/marketing, so I decided I needed to learn something to help me better understand his perspective. I also want to learn and grow personally in my professional dev
Nelima
12:13
Hello from Kenya!
cw
12:13
Working in digital marketing but wanting to go into UX
Heather Lantz
12:13
New course for me. Currently an educator in skin care field and moving in field education to online and need all kinds of HELP!
Tim Rittenhouse
12:14
UXDI 10 Alumni in DC. Enterprise UX Designer. Recently laid off. Doing freelance web design until I can find my next UX gig.
craig.furlonger
12:14
Developer trying to incorporate UX into my designs.
VPiX®
12:14
I’m founder of VPiX and UX designer. Looking to learn best practices on creating better journey maps for their experiences.
Taya
12:15
Thank you! Is this relevant if I’m here to learn how to use customer data to help my brand?
Amanda Guerricabeitia
12:15
I’ve worked with a few start-up, but Im still transitioning from my previous career
Maya Peng
12:15
Working as UX designer. Expecting to get some practice from other professionals
Billie Jo McEvers
12:17
Internal Corporate Marketing Department: Creative Specialist
Kayla
12:17
Early in my UX career doing work for early stage startups but looking to get a full time job with a bigger company
Tom Turner
12:18
Marketing prof - just learning now to help learn new content to share with my students
Calvin
12:19
Working but wanting to use UX for my work.
Carolyn Josephs
12:19
I am the owner of a small digital marketing agency. I do website design, email marketing and can’t wait to learn what you have to teach
KathrynDingle
12:20
Hey from London! I am a product manager, keen to get more into UX too.
Matt Bigger
12:20
I'm a data analyst/visualizer in a school district trying to build some UX skills to inform how we design our Tableau tools
Lori Edwards
12:23
Product manager looking to understand how to use journey mapping to help my UX team more
Ty
12:23
can you do UX without coding
Linh Dang
12:24
I am a recent Graphic Design graduate. Love to learn more about UI UX
Lisa Trager
12:24
Graphic designer taking a UI Certificate course rounding my knowledge.
Brook Stein (PM-US)
12:25
In product management but want to learn more about journey mapping
Florin Zanfir
12:25
I’m also working in the field as a product manager but I want to learn more about this step in building products
Lucy Ye
12:25
do journey mapping in pharma market research and curious how it looks in other contexts, also interested in knowing more about UX
Renee Larson
12:26
We are building a business so want to leverage out of the gate
Annie Karayiannis
12:26
I’m an industrial designer/product manager but wanting to branch out to other areas of design and digital product management
yurik riegel
12:26
hello from Berkeley, CA ux product design
Rishi Mahalaha
12:27
Product Marketing
Susan Hamilton
12:27
Self-taught UX
Stacey Leigh Smith
12:27
Scrum Master learning to broaden my experience
Voice 21
12:27
Really keen to add this extra skill to my toolkit as I work for a charity and we are often asked to wear many hats! We've just started using more online tools due to COVID (I'm a Programmes Manager)
Vanessa Catarina
12:28
Working in UX, but still wanted to know the way to create CJM
Serena Castaneda
12:28
Business Operations
Bryan Edgar
12:29
Learning Strategist, most recently director in L&D
Tanesha Dixon (she/her)
12:29
I work in academic advising in an online program and my students are often dissatisfied customers lol
Kate
12:29
health and wellness project manager
Lex Hade
12:30
Over 5 years as a UX strategist and architect
muideen akorede
12:30
Scrum master
Sarah Kauk
12:30
I work in recruiting and we talk about the candidate journey so I think this will cross-apply for that
Lisa T
12:30
Marketer who wants to strengthen my UX understanding to make my strategies more successful
Connie
12:30
Already a product manager, but not in IT. Interested in learning more about UX and if this direction is right for me.
Katherine
12:30
data scientist
Gould, Rebekah
12:31
digital product manager
Sophie Kim
12:31
I am a UX designer and wanted to learn more details about the user journey map!
Rachel Jennette
12:31
Project Manager from KY and excited to learn from this angle!
Naomi Ribner
12:32
considering a career transition. reinventing myself after several careers (education, art, freelancer)
Freeman, Jennifer
12:32
Hi from Memphis. I'm a Conversion Optimization Advisor
Catherine Thomson
12:33
Project manager, here for the CJM!
Will Sloan
12:33
UX Designer with a startup looking to get some new ideas for journey mapping
Jessie Perkins
12:33
I’m a Sr. Brand Manager and Marketing for small team. We wear a lot of hats.
Sara Santos
12:34
web and graphic designer
Rob Mann
12:34
mgmt consultant
Sarah Whitman
12:34
Copywriter who works with print and digital designers
Faiza Peeran
12:34
User research
t solomon
12:34
web dev
sarah
12:35
hi from London, i thought it was journey mapping too? but happy to join the ride :-)
Dean James
12:36
I hope to make the leap into the world of Product Design, currently manage a Digital Production Team
Nischal
12:36
Self taught designer looking for junior UX/UI/Product design roles
uri
12:36
interested in career switch from interior design
Swain Fuller
12:36
learning. I have no idea about UX field I’m coming from being an Animation Producer
Shannon Christmas
12:37
I am a product management consultant always ready and willing to deepen my knowledge of all relevant competencies.
Lorna
12:39
social entrepreneur
Alesha Dailey
12:40
Product manager looking to learn more about journey mapping so I can best leverage that and support our UX team
vaidy
12:41
Senior Transformation Leader and Agile Coach...trying to learn more about UX
sylvia
12:42
business analyst - want to find out more about journey mapping in UX compared to BA
Shannon Moore
12:42
Taxonomist/Search Analyst
Francis
12:43
Protoyping and storyboarding
Katherine Delorme
12:43
UI/UX Designer original from Frontend Development. Obsorbing as much knowledge on UX as possible….loved the focus on Journey Mapping
James Hokonya
12:44
MBA student
Elisabeth Brinson
12:44
I actually work on the CX / data science side rather than UX for an international software company, interested in finding better ways to document customer journey for leadership.
D'Nai Walker
12:47
Washing DC- Sales---CBD company
Lynnette Dueñas
12:47
Would the journey mapping be a journey ' role or the UX person?
marlenemaes
12:47
Hello, i’m transitioning from digital communications manager to UX design. I did an online course and just want to refresh my nknoledge and know more about CJM
anna
12:49
industrial designer, moving in ux
Maura Derossis
12:50
Hi Elize, I work in B2B sales for an online art marketplace and want to understand more about customer journeys generally.
grace
12:51
Customer Operations and experience
Heather
12:53
Photographer from Michigan
Eva Collins
13:06
UX designer from Seattle
Dalia Debs
13:11
Tech sales person here!
Lynnette Dueñas
13:12
journey owner's *
Joana Duarte
13:12
Transitioning from Web Dev to UX/UI Designer
Alejandro
13:13
ux from Norway
Maria McCarthy
13:14
Illustrator/Designer
Andrea
13:15
I want to understand how to get the data for this map!
Ty
13:20
fashion designer
Diana Alayon
13:43
Industrial Designer doing UX Design 2 years ago
Shawn Shimazu
13:51
Hello from Austin, TX! I’m a recent UX GA grad looking for work.
Lisa Nelson
13:52
Hello everyone
Renee Larson
14:17
Yes, love it
Liz
14:18
yes
lisapoon
14:20
YASSSSS! :)
Jenny
14:21
Hello everyone
Emily Bennett
14:22
Yes... daydreaming.
Shauna
14:22
Good Morning! yes
Nicole Troster
14:22
Yes!
Beth :)
14:23
yess
Meara Huisman
14:24
Haha. Yes!
Sarita J
14:25
yes definitely
vaidy
14:26
Yes
Lisa Nelson
14:26
Yes...buying a computer...build it yourself
Alix Lacotte
14:27
Sure!
Amanda Scigaj
14:35
hahah yes - but mostly about furniture
Seema Duhan
14:39
Good morning. everyone
Gould, Rebekah
14:40
yes! furniture!
Naomi Ribner
14:46
interested in how UX might apply to non-profits
Carolyn Josephs
14:57
Yes. Then the fun begins
Liz
15:06
Elize is cutting out for me quite badly - is this me or is anyone else suffering similarly
Gould, Rebekah
15:08
boooo
Nicole Troster
15:08
ughhhh
Renee Larson
15:11
ah that sucks
Katherine Delorme
15:13
Bro I already told you…
Bill G
15:16
I actually worked on this BYL tool 😳
Tanesha Dixon (she/her)
15:17
she literally told them what she wanted
Swain Fuller
15:17
I did that with my Brompton bicycle
Nicole Troster
15:17
yes!!!
Marija's Laptop
15:20
I JUST TOLD YOU :D
Audrey
15:21
She feels unheard
Amanda Scigaj
15:22
poor customer exp
Monica Vernia
15:22
She already made a choice
Meara Huisman
15:23
She already filled it out
Dean James
15:23
Because she has already filled in the info
Joana Duarte
15:23
She spent so much time planning it
Ama Bonsu
15:23
She already told them
Bryan Edgar
15:23
not heard
Lori Edwards
15:24
She already put in all that info
Jessie Perkins
15:24
A quote request that they didn’t read
Lorna
15:25
disconnection of information
Jess Baldacchino
15:25
lol @katherine
Renee Larson
15:25
she already put in the info
james lung
15:26
It is a dis!
Andrea
15:26
She spent the time
Lisa T
15:26
wasted time
tara
15:26
she just answered that
Nicole Troster
15:27
because she took the time to input the information in the first place
Maria McCarthy
15:27
she already chose one
Marina Fish
15:27
Because they didn’t pass on the information
Billie Jo McEvers
15:27
She already filled that out
Kathryn Wolterman
15:28
Audio quality is good for me @ Liz
Will Smith
15:28
She just put that info in the system
Sarita J
15:28
emotional
Will Sloan
15:28
Bc it feels like a step back
Katie Mullen
15:28
She's already told them!
Jiorhan Kasan
15:29
She just told them what she's looking for
Carolyn Josephs
15:29
Yes, because the person wasn’t liistening
phoenix ehmann
15:29
All that work for naught
Katherine Delorme
15:30
She went through a whole process to repeat herself
Alyce (Ahlease)
15:30
she has to start over!
Annie Yu
15:31
Doesn’t feel like shes listened to!
Tina Hiatt
15:31
She already chose her car
Annie Yu
15:32
:(
Vanessa Catarina
15:32
she already picked it
Nina Grauer
15:32
It feels like the car customizer is just a game, they wasted her time
Katie Mullen
15:33
So annoying
Rishi G
15:34
Repeating what she said again
Ayana Airakan-Mance
15:34
Redundant
RYLEY
15:36
because she's spent time on it
Jennifer Hill
15:41
100% and had this exact experience with Lexus. Like they’re wasting my time (that said, I love my current Lexus, so no hate for them)
Anthony Finamore
15:57
Sales. not listening to customer needs.
Marina Fish
15:58
Experienced many times! Dev never talks to sales :)
Erick Allas
15:59
Or when you give the order number but they ask for it still
katrina
16:13
Cell phone companies are the worst with this!
Francis
16:14
She’s upset with the grammar ;)
Maria Morales
16:15
experienced also
Bryan Edgar
16:18
like in Support. punch all of the buttons to get to the right person, but share none of that info with the person
Indigo Whatley
16:20
The same goes for job application, they ask for a resume and then you have to retype it
Vibha Bhagwat
16:21
That's why I went from lexus after 20 years, to Merc!
Naomi Ribner
16:29
every time you forced to go through a long phone tree and enter your account numbers, and other info and after a long time on hold they anser you and ask you all the same info all over again
JMadison
16:48
Doctor’s offices do the same thing with forms 😤
Gould, Rebekah
16:59
omg yes! that’s the worst
katrina
17:06
@Indigo oh man that annoys me so much!
Katherine Delorme
17:19
EXACTLY @Indigo. Or you get contact but the person asking for the resume you submitted
Marina Fish
17:20
Wow, I never thought about what an across the board issue that is…
Asha -
17:22
Is there a recording of this?
Marija's Laptop
18:46
I'm working for a fast-growing tech company with paying B2B enterprise software clients in the US. Our development office in Europe is growing. My current challenge is to design our website to be attractive to both our B2B enterprise software prospects in the US and developers in Europe who we want to hire. I've used CJM before but it was always just one audience. I'm about to start journey mapping for the two audiences, looking for ideas how to merge their needs well.
Susan Hamilton
19:13
Build empathy
Katie Mullen
19:13
Builds empathy
andreamountaine
19:13
More engaging
James Hokonya
19:14
People love stories
Jennifer Hill
19:14
People connect to it more
Renee Larson
19:14
makes it sticky
Vanessa Catarina
19:15
easy to engage
muideen akorede
19:15
memorable
Marina Fish
19:17
Because you can relate to the user
Will Sloan
19:17
Easy to communicate, like a movie
Jacqui
19:17
Shareable within the organization
Kathryn Wolterman
19:17
Audio is fine for me
martine cantrel
19:18
NO
Elisabeth Brinson
19:18
Keeps stakeholders engaged.
leahellis
19:18
People can connect better
Helen Terpstra
19:19
It’s fine for me
Jessie Perkins
19:19
nope
Verna Campbell
19:19
I'm okay
Ama Bonsu
19:19
Its ok
Humpty Calderon
19:19
its memorable
Kelly
19:20
Brings it to life
Will Sloan
19:20
Audio sounds good
D'Nai Walker
19:20
No
Audrey
19:20
fine for me
Tina Hiatt
19:21
Not for me
Lorna
19:21
relatable narrative
Elisabeth Brinson
19:22
Audio is fine.
Taylor Rohwedder
19:22
audio is fine
Steph
19:22
More engaging and relatable
Daniel F
19:22
draws them in
Will Smith
19:22
Not for me
Alix Lacotte
19:24
audio is good
Brook Stein (PM-US)
19:24
Audio is fine
t solomon
19:24
audio fine
sarah
19:24
audio all good
Nina Grauer
19:24
Accessible and engaging
Serena Castaneda
19:25
Nope audio is fine
Amanda Scigaj
19:26
It uses data to show benefits, not tell
Emily Bennett
19:26
It creates understanding and connection
Susan Hamilton
19:27
Connect with the people and the problem
Mariana Marins
19:27
People are more familiarized with the story format
Jennifer Hill
19:27
They can see themselves in the story
Ayana Airakan-Mance
19:27
They build empathy
Helen Terpstra
19:28
easy to follow
Dayo Idowu
19:28
relatable
Tanesha Dixon (she/her)
19:28
im an educator: everyone loves a good story!
georgemathew
19:29
Easier to digest than a long report
Katlyn Sallai
19:31
Easy to see where the problem is
phoenix ehmann
19:31
Storytelling is analytical visualization is digestable
Marija's Laptop
19:32
You can tell it is a real company, not a scam :D
angela
19:32
word of mouth
Nischal
19:32
can relate more
sam
19:33
no it’s good
vaidy
19:33
Easy to understand
lisapoon
19:35
Easier to follow...
Joana Duarte
19:36
Oldest communications methods were based on storytelling
Florin Zanfir
19:37
Because it sketches the user journey on a map to follow
Seema Duhan
19:38
it is the most primitive form of expression
Katherine Delorme
19:38
People relate to stories and it’s digestible and understandable
Helena M
19:38
makes it personal
ALEXANDRA PANTAZIS *NYC
19:40
Makes people resonate with your story
Diana Alayon
19:41
Story puts you in the shoes of the user
Erick Allas
19:46
Story is what drives people! In anythinng
Elizabeth Flynn .
19:47
The human brain naturally organizes information into narrative
Helen Terpstra
19:50
Some people are visual learners
Marija's Laptop
19:51
My rule of thumb for copywriting is check if you can put in any company name and it still sounds the same
Manuel Franco
19:54
Easily helps align different teams with one goal.
Gould, Rebekah
19:55
important for getting support
Marija's Laptop
20:05
mention what matters and stands out, what speaks to their hearts
Jim Devor
20:09
Kind of garbled on my end
Gould, Rebekah
20:14
also helps writing epics, features, etc
Arturo Araiza
20:26
This would make a great Change Management Tool.
Ranel
21:20
In this context, are "data points" and customer "touch points" the same thing? I.e. Are data points always a touch point.
Rob Mann
21:46
why not link journeys to business and financial impact?
Carolyn Josephs
22:14
Empathy is critical to success
Marija's Laptop
22:33
@Rob you can do that; you can put links to business/financial impact + ownership as another row in your map
Rob Mann
22:41
why not link journeys to business and financial impact?
Metrics for News
23:24
Is it possible to make that map bigger? Text is very small
Naomi Ribner
23:41
­­­­agree. it's very small
Marija's Laptop
24:57
https://www.servicedesignshow.com/customer-journey/templates-and-examples/ (number 8 here has an example) @Rob
Susan Hamilton
25:03
I’ve seen customer journey maps that look like a book
Marija's Laptop
25:35
which industry was that, Susan? :)
Carolyn Josephs
25:36
You can take a screen shot of the customer journey map and zoom in on your computer
Juanita Gomez
25:47
Is Journey map part of the Research phase? And User Flow part of the define phase?
Florin Zanfir
26:04
When the journey map should be made?
sylvia
26:07
How do you define/identify the beginning and end of the journey?
Florin Zanfir
26:10
After the user flow?
Cassie Ferreira
26:17
Will this presentation be shared after?
Luisa Gaviria
27:07
Are you sending the recording?
Luisa Gaviria
27:19
I could not take all notes..
JMadison
28:18
Is this based on a single persona?
Amanda Scigaj
28:36
would this be done as ‘current state’ journey, and then ‘ideal state?’
Ama Bonsu
28:39
^^ I believe so
Jacqui
28:59
How do you decide the scope of a journey map (not too big and not too small)?
Marija's Laptop
29:01
Preferably you would have one map per persona
Lori Edwards
29:23
You all may want to ask these questions in the Q&A instead so you can get them answered
Tina Hiatt
30:05
Are you going to send us the slides?
Tanesha Dixon (she/her)
30:38
I just went through this!
Marija's Laptop
30:54
unless it makes more sense to have it intertwined, e.g., if it is a child and parent coming into a school/doctor's office and making a decision together
Marija's Laptop
31:11
I've never made one for more than one persona
Mimi
31:50
Was wondering do we have access to these slides and audio after the webinar?
georgemathew
32:15
How would you distinguish a persona from a journey map?
Metrics for News
32:18
Would a company also have a different journey map for the same customer once she decides to buy the product
Audrey
33:02
it would be an extension of the journey if they wanted to include that (from my understanding)
Esi-June Mittee Adabunu
33:55
What tools could you use to create a really nice customer journey map?
Florin Zanfir
33:59
The area beneath the exclamation mark concludes the needs based on Maslow Pyramid?
N A E (he/him)
34:00
and if you have the resources to do so, and/or there is big risk of not getting stakeholder buy-in
Ericka Dean
34:03
What data is informing the results that are displayed in the journey map? Analytics? Sentiment?
Marija's Laptop
34:30
Persona is the person who does the actions in the journey map (answers the question: who is this?). Journey map explains all the things the Persona goes through (answers the question: what does the Persona do?).
cw
34:48
Does the persona/ journey map based on your own assumption of the customers or you would've done loads of researches before hand?
katrina
35:54
+++Elize, in your experience, what member of the UX team usually owns this project?
Kawtar Sadry
36:32
should UX designer do always both? current and future state maps?
Swain Fuller
36:37
how do you gather customer journey data ?
Bryan Edgar
37:00
I imagine you'd want to present the future journey map to customers to validate their feelings "If we could do this, how would you feel"
Swain Fuller
37:44
how do you gather customer journey data ?
Andrea
39:34
Might you validate an assumption journey map with users?
Rishi Mahalaha
40:01
Any startup people here. Do you primarily do Assumption-first or Research-first?
Katlyn Sallai
40:21
@katrina Im a content specialist in knowledge management, this is something we would handle in our company
Jason Stewart
40:21
I do a mix of both
Humpty Calderon
40:44
hi Richard
Swain Fuller
40:45
research first especially if you have to impress investors
Cindy Hoops
40:48
Startup person here! We started doing end user interviews so we an learn more….very early in that right now.
Marija's Laptop
40:56
@Rishi we do assumption-first and then go out and test it with as simple a prototype as possible
Ellen O'Brien
40:58
what was the name of the book just mentioned?
Steph
41:15
It was nngroup.com - not a book :)
Kieren Messenger
41:23
@Rishi The great thing with Assumption-first is that you can do it without leaving the room, if you don’t yet know who your customers are, for example
Ellen O'Brien
41:39
thank you!
John Akbari
41:42
we started with assumptions, to be more confident and to not annoy impatient New Yorkers (users) in interviews
Humpty Calderon
41:45
Hi Rishi. In the beginning we do assumptions but quickly survey our users to make improvements to products.
Marina Fish
41:46
In my experience, often a startup has a vision, so you can do some of both
Marina Fish
42:01
But usually more assumption first
Ama Bonsu
42:11
Walmart heyy
Tanesha Dixon (she/her)
42:20
Trader Joe
John Akbari
42:27
want to be careful to avoid biases when starting with assumptions.
Catherine Thomson
42:29
Waitrose!
Brent Kulwicki
42:30
Kroger
Serena Castaneda
42:30
Sprouts
Ernesto
42:30
Sprouts :)
lisapoon
42:31
HEB… :)
Metrics for News
42:31
Martins
Calvin
42:31
Loblaws
Karen Alarcon
42:31
Lol that patented “ doo de doo”
Christina Hamilton
42:32
publix
craig.furlonger
42:32
Kroeger
Errol Sidelsky
42:32
Sainsbury’s
Steph
42:33
Asda (its Walmart but UK)
Roxanne Ryan
42:33
Target
deega
42:33
Tesco
Daniel F
42:34
United
Teresa Murphey
42:34
publix
tara
42:34
heb
Brook Stein (PM-US)
42:34
Safeway
Kathryn Wolterman
42:34
Whole Foods, Trader Joes, Ralphs, Vons
Kara Oxendine
42:35
Aldi is most places
Mimi
42:35
Fortinos
Shawn Shimazu
42:35
HEB
Meara Huisman
42:35
Marianos
Lila S
42:35
hyvee
Heather Lantz
42:36
Dierberg's
Marija's Laptop
42:36
You can give users value in exchange for participation, e.g. give a discount off their subscription for the next month
Katherine Delorme
42:36
Florida: Publix, Walmart,
Amanda Scigaj
42:36
Wegmans
Matt Urban
42:36
Aldi
Marina Fish
42:37
costco
Sara Santos
42:37
Auchan
Katlyn Sallai
42:37
Kroger and Publix
Liv
42:37
Coop
Kayla
42:37
Love TJs~
Bryan Edgar
42:37
King Soopers
Catia Pedrosa
42:37
tesco
Christian Sanchez
42:37
HEB
Sarah Miller
42:38
harris teeter
Abby Feinberg (she/her)
42:38
Hannaford
Faiza Peeran
42:38
Tesco
Esi-June Mittee Adabunu
42:38
Asda
Ranel
42:38
Publix
Verna Campbell
42:38
Shoprite
Elisabeth Brinson
42:39
Marks & Spencer
Catia Pedrosa
42:39
asda
deega
42:39
ASDA
Marija's Laptop
42:39
Coles
PRAKASH K
42:40
swiggy
Errol Sidelsky
42:40
London
Seema Duhan
42:40
whole foods, sprouts
craig.furlonger
42:40
I miss Loblaws though...
Helen Terpstra
42:40
New seasons in Oregon
Tanesha Dixon (she/her)
42:40
Publix is amazing!!!
Ayana Airakan-Mance
42:41
Lucky and Trader Joe’s and Safeway
Brent Kulwicki
42:41
Meijer
Katie Mullen
42:41
TESCO, ASDA, MORRISONS in UK
Jessie Perkins
42:42
Fred Meyer
Renee Dunn
42:42
Sprouts
Ángel Cánovas
42:42
mercadona
Dalia Debs
42:43
Stop & Shop
Alix Lacotte
42:43
Monoprix
yurik riegel
42:43
grocery outlet, ha ha
Will Sloan
42:44
Trader Joes = GOAT
Mariana Marins
42:44
Pão de Acucar in Brazil
Carolyn Josephs
42:45
Stop & Shop
shweta
42:45
kroger
S4N
42:45
Jumbo, Éxito, D1
Naomi Ribner
42:45
trader joe's
Maura Derossis
42:45
Waitrose
Shannon Christmas
42:46
Whole Foods
Catia Pedrosa
42:46
Lidl
Frieda
42:46
tesco
Tanesha Dixon (she/her)
42:46
Aldi, Lidl
Taylor Rohwedder
42:47
wegmans
Tone
42:48
Coop, Norway
KS
42:48
Sainsbury's. Yes, in UK
Eve Klopfenstein
42:48
Coop (Switzerland)
Ranel
42:48
The Fresh Market
Gould, Rebekah
42:48
heb
Jiorhan Kasan
42:49
Shoprite, Checkers, Pick n Pay
Marija's Laptop
42:49
Rimi
Carolyn Josephs
42:49
BJ’s
Roxanne Ryan
42:50
Sainsbury and Tesco are in London
phoenix ehmann
42:50
Trader Joes, WholeFodds, Stop and Shop
Monika Hristova
42:51
Tesco
N A E (he/him)
42:52
Marianos/ Kroger
Matt Urban
42:52
Aldi
deega
42:52
MORRISON
Kamaria Hill
42:53
Aldi
Anthony Finamore
42:54
Whole Foods, Aldi
Marija's Laptop
42:55
Stockmann
Shannon Moore
42:55
HEB, Aldi
Errol Sidelsky
42:55
Morrisons
Diana Alayon
42:56
WFM and Fredmeyers
Aaira
42:56
carrefour
Ranel
42:56
Aldi
Ernesto
42:56
Calimax
Lyle Rebello
42:57
SUPERSTORE
Kamaria Hill
42:57
Pete’s Market
Katherine Delorme
42:58
Publix is east and southern part of U.S customer service is TOP
JMadison
42:59
Sprouts
Shannon Christmas
42:59
Wegmans
Nasser
43:00
shoprite
D'Nai Walker
43:02
Alsi
Amber Owens
43:03
Foodland
Saroj Bhattarai
43:04
Big Y
Joana Duarte
43:04
Auchan
uri
43:05
corrados
Bill G
43:05
stop & shop
Carolyn Josephs
43:05
I love Trader Joes!
Charlie
43:06
Greggs
Ranel
43:07
Lucky's Market
Katlyn Sallai
43:07
Publix is the MVP
tpage
43:08
HEB
Catherine Thomson
43:10
'Sanes-berries' = Sainsbury's ;)
Alix Lacotte
43:13
Carrefour
Errol Sidelsky
43:14
Pick N Pay (South Africa)
Esi-June Mittee Adabunu
43:16
Iceland
Rach
43:16
Loblaws in Toronto
Katie Mullen
43:17
Aldi and Lidl
Maggie Iglesias Pena
43:20
TJs!!
Kara Oxendine
43:24
ALDI is in many countries
Catalina Newton
43:24
Aldi & Waitrose
Errol Sidelsky
43:25
Woolworths (South Africa)
Shannon Christmas
43:27
Zabar's
Katherine Delorme
43:27
Aldi
Tanesha Dixon (she/her)
43:27
but also, that's about their user experience, right?
Ayana Airakan-Mance
43:27
Rainbow is my favorite
Francis
43:32
Ahhhh, workshopping time! [cracks knuckles]
Roxanne Ryan
43:39
ALDI is good its in the US but is a German company
sarah
43:39
Greggs, definitely not anything like trader Joes ;-)
Alison Kerr
43:45
I legit worked for Whole Foods
Kara Oxendine
44:22
To optimize the customer process
Shannon Christmas
44:23
To understand the customer's process and identify the problems in the journey. Problems are opportunities.
Ernesto
44:26
Businesses sometimes don't have patience and skip the journey map process. :s
Florin Zanfir
44:31
The “WHY” should be the main question which drives the entire ideation process
Marina Fish
44:37
To identify pain points to work on
Shannon Christmas
44:48
@Florin: I agree.
Ashish
44:56
current state
Marija's Laptop
45:12
merchandizing?
ALEXANDRA PANTAZIS *NYC
45:20
eco system
katrina
45:21
omnichannel
Marija's Laptop
45:23
omnichannel?
Ankit Srivastava
45:24
Omnichannel
Calvin
45:26
Omnichannel
Anthony Finamore
45:39
harmonized retail
Vibha Bhagwat
45:41
Unless there is a reason clearly defined, the research can goes every which way.
Indigo Whatley
45:50
Does service design count?
Florin Zanfir
45:55
Did not heard about this “omnichannel” until now
Katie Mullen
46:14
Should do @Indigo
Vanessa Catarina
46:33
same just knew what omnichannel is
Indigo Whatley
46:33
woohooo!!! Thesis great!
Indigo Whatley
46:41
This is**
Marija's Laptop
47:02
I can relate to this persona :))
Laura Kunigonis
47:14
Hiya all! Here is the link to the GA Survey: ga.co/freefridaysurvey. Please spend 2 minutes filling it out after class and let us know about your experience today!
Elnara Babayeva
47:15
great explanation
Marina Fish
47:26
I read that most people these days approach a company through an omnichannel UX, using a phone first then going in or whatever
anjelicaflorendo
47:49
Fictionalized person!
anjelicaflorendo
47:54
Based on research
Alison Kerr
47:55
was looking personas up as you said that
Laura Kunigonis
48:25
Hiya all! Here is the link to the GA Survey: ga.co/freefridaysurvey . Please spend 2 minutes filling it out after class and let us know about your experience toda
Marija's Laptop
48:37
Marina, Anecdotally I can confirm this
Kara Oxendine
48:39
Group of users with similar characteristics/goals/needs
vaidy
48:42
Do you map Customer Journeys for each personas
Kara Oxendine
49:09
An archetype
Tanesha Dixon (she/her)
49:18
do you usually give personas names?
Tanesha Dixon (she/her)
49:33
ie. Persona 1, or like "Tech Savvy Dudebros"
Ama Bonsu
49:37
nah
Amanda Scigaj
49:37
none
georgemathew
49:39
none
JMadison
49:40
Do personas start with the research pulling them out or with an assumption of what a persona is?
Liz
49:40
zilch
maria
49:43
:)
Ernesto
49:44
too much information.
Aaira
49:46
its hard
Mimi
49:46
Maybe the colours
Catalina Newton
49:49
Nada
Marija's Laptop
49:52
It lacks data interpretation
Marija's Laptop
49:58
yes, the why
Mimi
50:08
would keep me awake
Carolyn Josephs
50:12
It always come back to the why
maria
50:24
Poor graphs nobody empathizes them
Marina Fish
50:42
Assumptions to start but then you might find you have a different audience you were not aware of
Ernesto
51:36
user can be broken down by:geographicDemographicpsychographic &behavioral :)
Florin Zanfir
51:38
The CS dept was the best source of the insights of what our users wanted from our product
Marija's Laptop
51:43
also sales people, they hear a lot of reasons for no
Marina Fish
51:53
Like, I used to make casual games, and we thought they were played by kids and it turned out that the main audience was women 40-70!!!
Marija's Laptop
52:27
was it the women themselves, or was it kids using their phones?
Katie Mullen
52:28
Our frontline staff are incredibly 'in touch' with insight when we compare Customer interviews and staff views
Francis
52:31
Sounds tricky, developing a persona. Assumptions might result in just creating…ourselves
Ama Bonsu
52:56
Onmichanneling
Steph
52:57
Click and collect!
Roxanne Ryan
52:57
because of the long lines
Mimi
53:00
promotions, data
Bryan Edgar
53:01
test whether it holds up for in-store
Katie Mullen
53:01
product bundling
phoenix ehmann
53:03
Because it is still what the customers want
katrina
53:04
Give them opp for recurring order
Vibha Bhagwat
53:04
To improve the omnichannel experience
FM
53:04
opportunity
Nina Grauer
53:05
Because the more online the less on the line
Lori Edwards
53:06
In store might be trying to buy the same things too
JMadison
53:07
Future state
Kawtar Sadry
53:08
habits, food tastes
Francis
53:08
Nice one, Marina Fish. I’ve been thinking about similar things lately
Kayla
53:12
people likely need the same groceries every week
sylvia
53:14
elements of personalization
Liz
53:15
how to drive more people online rather than instore
Nischal
53:21
potential to make the in store experience faster
Sherry C
53:32
Assumption - perhaps ppl who buy in-store buy same grocery each week
Ericka Dean
53:32
Good point @Francis but interviews of actual customers can help qualify the persona
Manika Harikumar
53:35
are we automatically muted? just want to make sure my background noise doesn't disturb the presentation
Francis
53:47
100, Ericka Dean
Carolyn Josephs
53:57
I LOVE the post it notes! It really works
Marija's Laptop
54:19
lots of online posit tools have been emerging this year with covid
Vibha Bhagwat
54:23
Use Miro Boards now for stickies
Aaira
54:27
empathy mapping?
Angel Garcia
54:45
Don’t we start with assumptions and use research to prove our assumptions either right or wrong?
Lori Edwards
54:53
Yes! Post it notes- pro tip!
esther gras
55:17
but if customers are asking where items are often, you might wanna assume they ARENT buying same items each week… cuz otherwise they would already KNOW where the items are kept!
JMadison
56:00
Ideally, how many types of research should you do?
Kara Oxendine
56:15
Repetitive buying example was online, not in store
Carolyn Josephs
56:19
Social Media is great for this information.
katrina
56:29
conversation mining?
Akshatha
56:30
exactly
Marina Fish
56:37
Hear hear
Nischal
56:38
Haha is that ethical tho?
Diana Alayon
57:10
Describe…open question
Carolyn Josephs
57:12
Question #2 is better
Jason
57:14
right side Question
Kara Oxendine
57:15
b
Alesha Dailey
57:16
#2
Linh Dang
57:17
Describe
dany
57:17
2
Lex Hade
57:17
Not using leading questions is key
Marija's Laptop
57:18
If we are doing it to do better, why not? Isn't that the dream of each unsatisfied customer, to be taken seriously?
Mimi
57:18
the first is a leading question
Andrea
57:18
describe
Kathryn Wolterman
57:18
Describe how you handle your laundry
Kristen Demaline
57:20
#2, open-ended
Kawtar Sadry
57:20
2
Jiorhan Kasan
57:21
I think that asking open-ended questions in an interview is better. So the second one
Nina Grauer
57:21
Right
Christina Hamilton
57:21
2
sharlene_shivaz@shelter.org.uk
57:21
right
Vanessa Catarina
57:22
right one
Carolyn Josephs
57:22
On the right
Kate
57:22
right
james lung
57:23
yes/no question not as good as story answer
Aaira
57:23
left
Shawn Shimazu
57:23
Right
Amanda Scigaj
57:24
re: questions; curious where to begin sometimes
Marina Fish
57:24
Well, it’s all public anyway? Not mining personal conversations, tho FB and G do that for you already
phoenix ehmann
57:25
right
Dalia Debs
57:25
Th one on right
anjelicaflorendo
57:25
right
shweta
57:26
2
Amanda Guerricabeitia
57:26
the option on the right
andreamountaine
57:26
The one on the right
Kawtar Sadry
57:27
open questions
Juanita Gomez
57:27
Right
Tanesha Dixon (she/her)
57:28
the right, more open ended
Miguel Jiménez
57:28
right
lisapoon
57:28
#2…the right...
Mimi
57:28
second one is better
Marija's Laptop
57:28
right
ALEXANDRA PANTAZIS *NYC
57:29
open ended id best!!!
Katherine Delorme
57:29
right
Joana Duarte
57:30
Right
craig.furlonger
57:30
right
Roxanne Ryan
57:31
I think the repetitive buying is really interesting online is really interesting given long lines?
Amir Hossein
57:31
right
Amanda Scigaj
57:32
on the right
Shawn Shimazu
57:32
Open ended
Manuel Franco
57:32
right
Bridget Dawodu
57:32
2
Billie Jo McEvers
57:33
open ended #2
Ayana Airakan-Mance
57:34
Rugt
Verna Campbell
57:34
right
vaidy
57:35
right
Ángel Cánovas
57:35
right
shweta
57:35
right
Seema Duhan
57:38
#@
Kara Oxendine
58:01
Leading the answer
Catia Pedrosa
58:01
Creating bias
Amanda Scigaj
58:19
how do you prevent the question being too open - ended or vague?
Vanessa Catarina
58:21
yes, need to gather the pain points or the needs by open ended questions
Billie Jo McEvers
58:25
pretend you’re a lawyer, you can’t lead the answer. lol
Carolyn Josephs
58:30
left
esther gras
58:33
first
anjelicaflorendo
58:34
1st
Kim Scerbinski
58:35
left
phoenix ehmann
58:36
left
Aaira
58:36
left
Ruben McCoy
58:36
Tell me
KS
58:36
1st
Shawn Shimazu
58:37
left
Lorna
58:38
left
Tanesha Dixon (she/her)
58:38
first
Linh Dang
58:39
Tell me
Marija's Laptop
58:39
1
shweta
58:39
right
ALEXANDRA PANTAZIS *NYC
58:40
nd
Anthony Finamore
58:41
date informed vs data led
Lindsay Sanders
58:41
specific time
deega
58:41
1st
Charlie
58:41
left
Bryan Edgar
58:41
1st
lisapoon
58:42
#1 left
Bridget Dawodu
58:42
1
Ranel
58:42
first
Vanessa Catarina
58:43
left
Miguel Jiménez
58:43
right
Renee Larson
58:44
first
Diana Alayon
58:45
left
ALEXANDRA PANTAZIS *NYC
58:45
2
Mimi
58:46
number 1
andreamountaine
58:48
The how
Eva Collins
58:49
1
Marija's Laptop
58:49
specific is better
Tanesha Dixon (she/her)
58:49
gets to the specifics
Seema Duhan
58:49
#1
Bryan Edgar
58:51
not asking to generalize their life
Ruben McCoy
58:51
Actual experience trumps memory
Verna Campbell
58:52
left
Amanda Guerricabeitia
58:56
left
Sneha
58:57
right
Tanesha Dixon (she/her)
58:58
the right is kinda vague
esther gras
59:07
cuz it helps them talk and give info
Eve Klopfenstein
59:09
left
Ashling Farrell
59:10
For behaviors
Bill Walters
59:10
Don't assume I'm even doing laundry LOL
Kara Oxendine
59:25
Same in job interviews… think of a time you….
Mimi
59:28
assumption made that Lau
Marija's Laptop
59:37
you will try to make an average answer based on all instances
Matt Bigger
59:39
the specific experience is more likely to be something that tied into emotion
Bryan Edgar
59:43
might provide socially acceptable answers
Marija's Laptop
59:50
if you describe just one instance it will be more specific
Mimi
59:55
*Assumption made that laundry services are used
Dalia Debs
59:58
Mmm ramen
Ama Bonsu
01:00:03
ramenn
Catia Pedrosa
01:00:08
You say something but most of the time do another
Carolyn Josephs
01:00:18
You get a better handle on the actual experience
Katie Mullen
01:00:26
Ramen is a thing of beauty!
Carolyn Josephs
01:00:27
With the Tell me question
Kiki Karo
01:00:28
However, you still remembering the specific experience...
Andrea
01:00:32
Can you prompt for a bad experience?
Carolyn Josephs
01:00:34
Left
Vanessa Catarina
01:00:35
right
Ama Bonsu
01:00:36
right
phoenix ehmann
01:00:36
right
Diana Alayon
01:00:37
Right
deega
01:00:37
2nd
Kathryn Wolterman
01:00:38
right
Verna Campbell
01:00:38
right
shweta
01:00:38
right
Amanda Scigaj
01:00:38
right
Seema Duhan
01:00:39
#1
Roxanne Ryan
01:00:39
right
sharlene_shivaz@shelter.org.uk
01:00:40
right
Raquel
01:00:40
right
dany
01:00:40
2
Bryan Edgar
01:00:40
2nd
Marija's Laptop
01:00:40
right
Catia Pedrosa
01:00:40
right
Juanita Gomez
01:00:41
RIGHT
Kim Scerbinski
01:00:42
right
S4N
01:00:42
2nd
Kara Oxendine
01:00:43
right
Maura Derossis
01:00:43
1
Alix Lacotte
01:00:43
2nd
Vanessa Catarina
01:00:44
right
Calvin
01:00:44
Rigjt
Marija's Laptop
01:00:44
the left one is framing
Miguel Jiménez
01:00:44
right
Billie Jo McEvers
01:00:45
frustrations
Ruben McCoy
01:00:45
How do you feel
Elisabeth Brinson
01:00:45
Right
Renee Larson
01:00:46
right
Manika Harikumar
01:00:46
left
Florin Zanfir
01:00:46
The one in the right, ofc
Bridget Dawodu
01:00:47
2 open
Ruben McCoy
01:00:47
?
ALEXANDRA PANTAZIS *NYC
01:00:47
2
Nina Grauer
01:00:48
right, don’t want to inform feelings
Akshatha
01:00:49
right
Matt Urban
01:00:49
depends on what you are looking for
Steph
01:00:49
2
craig.furlonger
01:00:49
left
Taya
01:00:50
RIGHT
Angel Garcia
01:00:50
left
andreamountaine
01:00:51
right
lisapoon
01:00:52
Unfortunately I have to go to another mtg. But I look fwd to the recording! :) Thank you for creating this class! I love Elize webinars and look fwd to the next one. :)
csr spinozzi
01:00:52
frustation
Manika Harikumar
01:00:53
left
anjelicaflorendo
01:00:53
2
Katie Mullen
01:00:53
left
Nischal
01:00:54
Right then left
Mimi
01:00:54
number 2
Amanda Guerricabeitia
01:00:56
right
csr spinozzi
01:00:56
left
Francis
01:00:56
1 is more specific
Kayla
01:00:57
left, you want the pain points
Swain Fuller
01:00:59
left
Aaira
01:00:59
left
Brook Stein (PM-US)
01:00:59
Left is leading
Anais Harvey
01:01:00
2
Catia Pedrosa
01:01:00
Keep it unbiased
Taya
01:01:00
Don’t push for a biased answer
Shawn Shimazu
01:01:01
left
Eve Klopfenstein
01:01:02
right left is leading
Tanesha Dixon (she/her)
01:01:02
I like both questions actually
Esi-June Mittee Adabunu
01:01:02
right
Niamh Mitchell
01:01:02
left
Diana Alayon
01:01:02
Explore all the feelings associated with that task
Jason Stewart
01:01:03
right
lisapoon
01:01:05
Left?
Dalia Debs
01:01:05
Left is leading
Bryan Edgar
01:01:05
left assumes frustration
Andrea
01:01:07
Priming?
Mimi
01:01:08
emotional versus logic
Annie Karayiannis
01:01:09
left seems leading
Vanessa Catarina
01:01:12
don’t specify the feeling yet
Swain Fuller
01:01:17
more focused on left leading question
Ruben McCoy
01:01:19
You cannot lead by stating an emotion
Ranel
01:01:22
Both? Can you ask 2 and follow up with 1?
Ranel
01:01:36
Everyone gets frustrated so there's always a pain point
Carolyn Josephs
01:01:49
I was going to say the question on the left identifies their pain points
Alix Lacotte
01:02:01
you ask after why this feeling?
Francis
01:02:03
Ah…interesting pt! Picking up things I didn’t expect today
Tanesha Dixon (she/her)
01:02:27
what time of day they grocery shop
Anthony Finamore
01:02:31
how often do you shop ?
JMadison
01:02:36
How often do you go grocery shopping?
Taya
01:02:36
How long do you spend grocery shopping
Alyce (Ahlease)
01:02:38
budget for groceries
Aaira
01:02:38
how often do you go for grocery shopping
Ruben McCoy
01:02:41
How much do you spend?
Kiki Karo
01:02:42
What is your budget?
Diana Alayon
01:02:42
How many times a week you shop?
Amanda Scigaj
01:02:42
do you always stick to your list?
tpage
01:02:43
Tell me about grocery shopping habits
Christine Wong Yap
01:02:43
how many people are you shopping for?
Nina Grauer
01:02:44
Describe your most recent grocery story experience
phoenix ehmann
01:02:44
How do you feel about going to the grocery store
Renee Larson
01:02:44
Tell me about your last grocerty story experience
Manal H. AlJeffrey
01:02:44
what do you like to have for breakfast?
Metrics for News
01:02:45
Do you find everything you need?
Marija's Laptop
01:02:45
how do you feel while shopping?
Lorna
01:02:45
do you have a method for your shop
Steph
01:02:45
How many people do you buy groceries for?
Bridget Dawodu
01:02:49
What time
Lila S
01:02:49
When was the last time you went to the grocery store?
Sarah Kauk
01:02:49
Describe your most recent grocery shopping experience.
Verna Campbell
01:02:49
How often do you shop?
Manika Harikumar
01:02:50
When in the week do you go grocery shoping
Sarah Miller
01:02:51
Do you organize your grocery trips?
Maria Harmer
01:02:52
what is your favortie thing about your shopping experience?
Catia Pedrosa
01:02:53
Could you tell me about your last grocery experience?
Soraya
01:02:53
Do you shop with a list?
Lindsay Willis
01:02:53
do you use a list?
Esmeralda Badillo
01:02:54
Tell me about a time you bought groceries.
vaidy
01:02:55
What is your preferred way to shop grocery
Kayla
01:02:55
describe your last visit to the grocery store
Bridget Dawodu
01:02:55
Do you create a list
Tanesha Dixon (she/her)
01:02:56
how many people are you shopping for
Lorna
01:02:57
do you use a list
Jenny
01:02:57
Do you bulk buy?
JMadison
01:02:57
Where do you prefer to buy your groceries?
Verna Campbell
01:02:58
What's your average budget?
Aaira
01:02:58
what do you buy
Ruben McCoy
01:02:58
How many times a month?
Diana Alayon
01:02:59
What items do you grab first?
Marija's Laptop
01:02:59
Tell me about your last grocery shop visit
uri
01:03:01
do you shop with a list?
Kripa Guha
01:03:01
Do you go alone?
Carolyn Josephs
01:03:02
Everyone is too fast for me. All of the above
Katherine Delorme
01:03:03
how much do you spend on average grocery shopping/ Do you shop with a list or not?
Dalia Debs
01:03:04
Do you browse aisles?
Bridget Dawodu
01:03:05
Do you have a list
yurik riegel
01:03:05
how did you feel about the checkout line last time you were in the store?
vaidy
01:03:06
Preferred Way
Manuel Franco
01:03:06
Teach my how to choose products.
james lung
01:03:07
How do you choose what store to shop at?
Dono
01:03:07
Do you shop on your own or with family?
Anthony Finamore
01:03:08
do you shop with your family?
shweta
01:03:08
What do you prefer- online/in-store
Billie Jo McEvers
01:03:08
What is your first step for shopping?
Ashish
01:03:09
Which way you shop - online, in store or both?
Florin Zanfir
01:03:10
Do you know your budget when shopping?
Bryan Edgar
01:03:10
Targeted or browse shopper
Marina Fish
01:03:11
How many stores do you go to?
angela
01:03:12
how many times in a week do you do your grocery
Indigo Whatley
01:03:13
Who o you shop for?
mandy kehal
01:03:13
how do you feel about grocery shopping?
Ruben McCoy
01:03:13
Who do you go shopping with?
Ranel
01:03:14
How do you select which store to shop at?
jeancannella
01:03:14
What don’t you like about…?
Alix Lacotte
01:03:15
Are you shopping alone?
Billie Jo McEvers
01:03:17
spontaneous or planned?
FM
01:03:17
What are you doing before going to shopping?
Ayana Airakan-Mance
01:03:17
Do you make a list?
Eve Klopfenstein
01:03:18
where did you shop grocery last time?
Lynnette Dueñas
01:03:18
What do you in advance of going grocery shopping?
Madeline Brambilla
01:03:18
Are you the primary grocery shopper for your home?
Marija's Laptop
01:03:19
What's been your best/ experience grocery shopping
deega
01:03:19
How do you feel about food shopping
Kara Oxendine
01:03:20
Depends what information I’m trying to get to/what goals are
Kripa Guha
01:03:20
Do you go with family/friends?
Katherine Delorme
01:03:20
Do you shop with a list or not?
Juanita Gomez
01:03:21
Do you schedule the grocery shopping?
Brook Stein (PM-US)
01:03:22
what is important to you when selecting a grocery store?
Metrics for News
01:03:24
How do you feel about grocery shopping
D'Nai Walker
01:03:24
Do you plan out your grocery purchases with a list/app/coupons?
uri
01:03:24
do you go to multiple stores?
Soraya
01:03:24
Do you go to different stores for different items
Lila S
01:03:24
how close are you to a grocery store
Jess Baldacchino
01:03:25
How often do you shop?
Taya
01:03:26
Describe your ideal grocery market trip!
Alyce (Ahlease)
01:03:27
do you use coupons?
S4N
01:03:29
Do you live with other people? How does the dynamic around shopping work with your family/roommates?
Ruben McCoy
01:03:29
What kind of stores do you go to? And How many?
Alyce (Ahlease)
01:03:30
virtual or real?
Amanda Scigaj
01:03:32
Did you know there was an app
PARMAR_R
01:03:32
When do you shop - day
Zach
01:03:32
What was the most interesting part of your last trip to the store?
Marija's Laptop
01:03:32
best/worst experience ever grocery shopping
Akshay.Tyagi
01:03:32
What do you hate about grocery shopping ?
ALEXANDRA PANTAZIS *NYC
01:03:34
Why do you choose digital over in store?
jeancannella
01:03:35
What do you think about the checkout experience
Francis
01:03:36
What department do you start in?
Diana Alayon
01:03:36
Who does the shopping in your household?
Seema Duhan
01:03:36
Do you care about organic grocery?
Mimi
01:03:36
Online shopping versus in store
Manal H. AlJeffrey
01:03:37
what is your budget for grocery shopping monthly?
Catalina Newton
01:03:38
Do you read the labels?
Angela Kuang
01:03:38
Tell me about the last time you went grocery shopping
Verna Campbell
01:03:39
For what category to you tend to purchase (fruits, Meats)?
Rishi G
01:03:39
Tell me about when you last went shopping?
Soraya
01:03:40
Do specials or sales influence what you buy
Amanda Scigaj
01:03:41
Will you go to one store, or multiple?
shweta
01:03:41
How often do yo shop
Erick Allas
01:03:42
What time of day do you usually shop?
N A E (he/him)
01:03:44
How do you get to/from the grocery store?
Raquel
01:03:45
Do you buy stuff that you didn’t planned to?
D'Nai Walker
01:03:46
Do you shop alone or with others? Kids/Spouse?
susimerhar
01:03:46
How do you plan your meals?
Elnaz
01:03:48
what do you usually take with your self to grocery store?
JMadison
01:03:48
What is your ideal shopping experience?
larson
01:03:50
How do you prepare to go shopping?
Christine Wong Yap
01:03:50
Where do you buy groceries and how do you decide?
Marija's Laptop
01:03:53
Why do you NOT shop online?
Helen Terpstra
01:03:53
Ask open ended questionsFocus on specific instancesHow do you keep track of your grocery list?
Amanda Scigaj
01:03:56
Do you drive or use public transportation to get to the store?
Ruben McCoy
01:03:57
How has that changed during Covid?
Lori Edwards
01:03:58
What brought your to our store today?
Kim Scerbinski
01:04:01
last time you shopped, did you have a meal in mind to make?
Aaira
01:04:02
how do you feel about your shopping experience
angela
01:04:04
what time do you normally do your grocery
Nischal
01:04:06
Do you do anything before or after shopping?
Cindy Hoops
01:04:08
Do you shop for the same people most of the time?
shweta
01:04:08
How do you search for item
Erick Allas
01:04:09
Do you bring a list?
katrina
01:04:10
Well now we have to shop according to the arrows
Bryan Edgar
01:04:11
How often do you find items not on your list by seeing them?
Mimi
01:04:11
shopping list used
Ranel
01:04:12
Do you shop alone?
Anthony Finamore
01:04:14
do you make a list?
andreamountaine
01:04:19
Which products do you like? Why?
Esi-June Mittee Adabunu
01:04:20
When do you shop?
Seema Duhan
01:04:21
Do you make list of grocery item before shopping?
yurik riegel
01:04:22
when you are in a hurry how do you shop quickly
Akshatha
01:04:27
how many bags do you have in hand after shopping
Marija's Laptop
01:04:35
I hope you have a paying customer in grocery sector where you can use these contributions :))
Carolyn Josephs
01:04:40
We know the answers but it’s about applying and using them
Laura Kunigonis
01:04:41
Hiya all! Here is the link to the GA Survey: ga.co/freefridaysurvey
Alex Thurman
01:04:48
How do you get to and from the storE?
Ranel
01:04:57
Do you use any digital tools when you're shoping at our store (not just our app)?
Mimi
01:05:00
price match
Ama Bonsu
01:05:04
Competitor analyzes
Mimi
01:05:06
conveniencr
Ama Bonsu
01:05:15
analysis*
Mimi
01:05:16
*convenience
Ruben McCoy
01:05:17
C-Stores
Bryan Edgar
01:05:20
I get my gluten free stuff over there
ALEXANDRA PANTAZIS *NYC
01:05:22
Competition gives great insights
Ericka Dean
01:05:25
Yes me!
Royce Ng
01:05:26
Can you describe your perfect grocery shopping experience?
angela
01:05:26
comparing
Nischal
01:05:27
thats what I do :)
andreamountaine
01:05:32
They compare prices between grocery stores
Jason
01:05:40
Thanks Elize, jumping over to another workshop but this was great! I loved your energy and enthusiasm!
Marija's Laptop
01:05:43
know who makes most decisions
Ruben McCoy
01:05:45
Targeting
Mimi
01:05:45
personalization
Diana Alayon
01:05:45
To understand all users involved
Brenna Zumbro
01:05:46
Share list
Lila S
01:05:47
they are not the only one making the purchasing decisions
Vanessa Catarina
01:05:49
to compare the experience
Amanda Guerricabeitia
01:05:49
sharing lists with one another
Marija's Laptop
01:05:50
prices and quality
Helena M
01:05:52
age group/ demographic
Raquel
01:05:53
Might have different shopping habits
Carolyn Josephs
01:05:53
Gives you household information
Diana Alayon
01:05:54
Different needs
Amanda Scigaj
01:05:54
They might buy something that the persona might not
Marina Fish
01:05:55
How do you share shopping with household member like lists
Roxanne Ryan
01:05:56
Are they the primary shopper in HH
Ranel
01:05:58
Do you use a shopping list? Who makes it?
Lori Edwards
01:06:03
Might influence what they buy. My husband only buys 1 thing in a store if he has to go to it lol
Kiki Karo
01:06:03
customer demographics
shweta
01:06:05
different habits of shopping for different households
Tom Turner
01:06:08
different practices
Soraya
01:06:09
multiple customers / one household budget
Nina Grauer
01:06:10
Different members might mean different personas
Catherine Thomson
01:06:10
Sorry, I have to leave, but thank you so much. Really engaging!
Ruben McCoy
01:06:23
Key Decision Maker
Rishi G
01:06:24
Only shop for certain items for each person in a household?
Florin Zanfir
01:06:31
Can identify another user persona by finding another persone
Alix Lacotte
01:06:36
You might not buy the same thing than the other person in the household
Anthony Finamore
01:06:36
method of check out , method of payment
Andrea
01:07:37
***Digital alternatives to Post it/Pens?***
Florin Zanfir
01:08:39
@Nina, I thought to the same scenario, GJ
Vibha Bhagwat
01:08:45
Love Miro!
Vanessa Catarina
01:08:49
yess
Eva Collins
01:08:50
Yep
vaidy
01:08:50
yes
Bridget Dawodu
01:08:50
yes
Metrics for News
01:08:50
Just tried it!
georgemathew
01:08:51
Miro is great!
Elnara Babayeva
01:08:51
yes
Renee Larson
01:08:51
yes
Florin Zanfir
01:08:51
Yep
Helen Terpstra
01:08:51
Using it now!
Bryan Edgar
01:08:52
love it
Steph
01:08:52
I use MURAL
Diana Alayon
01:08:52
Yes! Luv it
Serena Castaneda
01:08:52
Yes!
S4N
01:08:53
yessss
Aaira
01:08:53
yup
Manuel Franco
01:08:53
yes
Katie Mullen
01:08:53
LOVE MIRO!!!!
Miguel Jiménez
01:08:55
nice
sharlene_shivaz@shelter.org.uk
01:08:55
yep its great!
Amanda Guerricabeitia
01:08:55
experimented with it
Gerrit Van Voorst
01:08:55
yep
Juanita Gomez
01:08:57
Love Miro
Elnara Babayeva
01:08:57
affinity mapping
Rahul R
01:08:57
yes
Anais Harvey
01:08:58
no
swan
01:08:58
it's the best
Brent Kulwicki
01:08:58
It’s my fave work tool
S4N
01:09:00
Or freehand at times
Jason Prance
01:09:00
WHIMSICAL
Nina Grauer
01:09:04
No but it looks super cool!
Diana Alayon
01:09:18
Collaboration is super easy with Miro
Florin Zanfir
01:09:18
I’m using it for empathy map, is it great
Shannon Christmas
01:09:21
I love affinity mapping.
Brent Kulwicki
01:09:29
All the templates they have in there ♥️
Carolyn Josephs
01:10:07
Does Miro work with Zoom?
Katie Mullen
01:10:29
YES, just screen share
Saroj Bhattarai
01:10:39
Miro has a broadcast option too
Florin Zanfir
01:10:46
Haha :)
Vibha Bhagwat
01:10:47
Yes, works with Slack
Katie Mullen
01:10:51
it integrates with slack and JIRA
Abby C
01:10:53
Compatible with Teams?
Anna P
01:11:54
Will the recording be shared with us to review later?
Vibha Bhagwat
01:12:12
Preparation is misspelled! :)
Katherine Delorme
01:12:29
Thank you for everything. I have to step out but will catch the ending in the recording. The interactive back and forth with us attendees is greatly appreciated and made me feel involved vs. passively watching.
Sarah Kauk
01:12:42
Is it not important to list the action of "selecting food"
Bryan Edgar
01:12:52
self check?
Guin White
01:12:56
^same
Katie Mullen
01:13:03
Scan and go
Andrea
01:13:06
Do you do this with one person or a group?
Anthony Finamore
01:13:20
how do they pay? Do they check out
Debi Garrod
01:13:24
can help to say WHAT else rather than anything else…
Bryan Edgar
01:13:29
bring your own bags?
Tanesha Dixon (she/her)
01:13:49
between checking out and cooking, you gotta put the groceries away - probably realized you forgot something or should've gotten more/less of something
Katie Mullen
01:13:49
I always forget the bags!
Guin White
01:14:09
Q: when the recording is sent out, will it include the chat messages and Q&A?
Laura Kunigonis
01:14:43
@guin yes, I believe so!
Ruben McCoy
01:14:47
Just Bucketing themes?
Francis
01:15:28
No worries: live demos are a test of one’s mettle, but also audience empathy :)
Sarah Kauk
01:15:28
Typo on section heading "preparation" fyi :)
Ama Bonsu
01:15:53
Lol me with the candy
Vibha Bhagwat
01:16:01
@Guin, you can click on the three dots at the bottom of the chat window, and save the chat.
Guin White
01:16:27
@Vibha, TY! :)
Vibha Bhagwat
01:16:38
NP :)
Carolyn Josephs
01:16:55
Elize, this is some really great information. Thank you!
Diana Alayon
01:17:11
How do you feel about using emojis in customer journey maps to show emotions associated?
georgemathew
01:17:23
^ Yes this is so excellent
Guin White
01:17:52
Agreed, this is good. I'm a student and have never seen an exercise like this, only the finished journey map. I'd love to go into UXR, so this is very beneficial.
Steph
01:17:58
Can you zoom out on miro and pause for a sec so I can screen shot :)
Andrea
01:18:08
****Is this exercise done one user at a time, or in a group?****
Ruben McCoy
01:18:31
People don’t know what you can do
MS
01:18:31
Discover what they want. Just don’t ask them outright.
Jennifer Jaki Johnson
01:18:52
People are expects at their problems not their solutions!
Kayla
01:19:22
an app specific to the store that I can search!!
Bryan Edgar
01:19:26
"get your gravy packets here"
Marija's Laptop
01:19:27
set up sensors in the store, let people plan their trip in your app based on their shopping list
Guin White
01:19:35
LOL!
Florin Zanfir
01:19:35
I don’t agree to listen for the users for solutions, but only to listen to their problems
Marija's Laptop
01:19:41
as in, auto-plan the trip location for them
Andrea
01:19:44
****Is this exercise done one user at a time, or in a group?****
Debi Garrod
01:19:53
how motivate people to invest this time with you
Guin White
01:20:14
@Elize, will you please share your Miro boards and slides???
Katie Mullen
01:20:21
@debi small incentives work well
katrina
01:20:24
Its the worst when you’re in a long line and realize you forgot something. Wouldn’t it be GREAT if a rep cam to the line and asked if anyone forget something that they could run and grab?
Florin Zanfir
01:20:39
Give us all of your micro boards :))
Florin Zanfir
01:20:45
*miro
Carolyn Josephs
01:21:09
Is it okay with you if I take a screenshot of your Miro board?
Ernanda White
01:21:21
Will there be a recording available to us to rewatch?
Kara Oxendine
01:21:50
Yes, they’re sending the recording and presentation slides within a week.
Roxanne Ryan
01:21:52
how do the colors work again?
Kara Oxendine
01:22:02
Color = persona
Carolyn Josephs
01:22:05
Make a copy of the original
Juanita Gomez
01:22:29
Is synthesis part of research or Define?
Aaira
01:22:33
building clusters
Suzy
01:22:53
Is there a way to zoom into the video?
Vibha Bhagwat
01:23:21
@Juanita Miro can be used for both research findings as well as brainstorming.
Nina Grauer
01:23:29
Would the output be considered a persona?
Joana Duarte
01:23:55
Unfortunately I need to leave - I am really enjoying this though. would I be able to get access to this workshop material anywhere?
katrina
01:24:10
can we fix the parking situation?
Bryan Edgar
01:24:20
what is an affinity map?
Joana Duarte
01:24:52
Ah cool - thank you! :). And thank you for showing us all this - its really complete and comprehensive
Marija's Laptop
01:24:59
affinity map groups ideas into collections based on similarities (affinity)
martine cantrel
01:25:08
Affinity is when you regroup by categories
Vibha Bhagwat
01:25:16
@Bryan the categorization of all responses into different similar topics.
katrina
01:25:21
maybe the app can show parking situation
Renee Larson
01:25:23
use app to find open spot or see how full the parking lot is before going
Amanda Scigaj
01:25:30
Painpoint of looking for items: kiosks in store where you can search for it yourself
katrina
01:25:33
Hah exactly!
Lisa T
01:25:43
Product locator app
tara
01:25:43
yes!
Annie Yu
01:25:50
Busiest times in the app
Jess Marriott
01:25:51
Option to reserve spot before you go
Ranel
01:25:57
Create a shareable shopping list for husband / wife / partners to add to list, track list in real time, so if she's in store and he's at home he can add stuff she / he forgot
Guin White
01:25:58
App could access web cams in the parking lot - you can see what's available birds eye view
Mimi
01:25:59
parking assignment
Jess Baldacchino
01:26:00
Would faster in-store experience create higher turn over for parking spots?
Roxanne Ryan
01:26:00
reserve parking through the app
Raquel
01:26:03
Offering some perks for people to shop after 8
JMadison
01:26:05
Short-term parking spots
Marija's Laptop
01:26:12
In Australia we have sensors in shopping mall parking showing where a free spot is, how many, green/red sensor
Bryan Edgar
01:26:12
Is the "Synthesize Research" visual she showed an example of an affinity map?
Lily Higgins
01:26:12
you get a small discount if you come by bike or by foot
deega
01:26:14
having a limited time on parking
Kiki Karo
01:26:14
free home delivery
Alex Thurman
01:26:14
Drive thru shopping
Gerrit Van Voorst
01:26:16
monitoring lot for use of people not shopping at the store
Anais Harvey
01:26:19
busy time like yelp
Carolyn Josephs
01:26:21
Have an interactive map on what parking spots are available. It needs to update in real time
Aaira
01:26:22
a sign telling about the parking situation
Lisa T
01:26:33
reserved parking spots for "customer of the week" as a loyalty play for best customers
Catalina Newton
01:26:34
Go on your bike!
MS
01:26:35
Is the CJM exercise the time when solutions are developed? How is that part of the customer’s journey? Thanks!
Vibha Bhagwat
01:26:35
@Bryan, yes, you got it! :)
Ruben McCoy
01:26:41
Product availability at this store function
Nina Grauer
01:26:42
Ability to reserve parking if you join the store’s loyalty program? Kinda like stop & shop’s scanners for people with the member card
Bryan Edgar
01:26:46
Thanks!
Guin White
01:26:47
option for paid valet parking?
katrina
01:26:52
If shoppers could make grocery list in app, then the app could easily track their usually items and tell these where it is located in the store
Lynnette Dueñas
01:26:54
I loooove that function!
Tanesha Dixon (she/her)
01:26:54
I love target's app for this!
Katlyn Sallai
01:26:57
Bless target
JMadison
01:26:58
It’s a great app!
Jess Baldacchino
01:26:59
nearby businesses not using parking at that time? (ex: a church or school lot)
Debi Garrod
01:27:02
discount with uber / motivate to cycle
Lynnette Dueñas
01:27:08
So does Wegmans!
Tanesha Dixon (she/her)
01:27:12
i think Walmart's app does this too, but not as accurately
Ernanda White
01:27:13
Competitive Pricing , coupons discounts?
JMadison
01:27:20
reserved parking spot decals?
Anais Harvey
01:27:25
yes it's great when the aisle is accurate lol
John Akbari
01:27:26
and order the shopping list by location, so I can just walk through and pick things up without running back and forth
PARMAR_R
01:27:38
Be able to reserve a spot via app
Ranel
01:27:43
Contactless checkout via app: scan product and pay automatically, no need to stop at checkout
Tanesha Dixon (she/her)
01:27:45
@john id love that!
Vibha Bhagwat
01:27:47
Crowdsource parking info -or clickers to see how busy?
Nina Grauer
01:27:48
Maybe like a GPS-thingy that takes you on the most efficient route through the store?
T.Masukume
01:27:52
Drive through click and collect slot with allocated parking space for fixed time.
Mimi
01:27:52
I know parking and product placement is correlated
Carolyn Josephs
01:27:57
Many stores offer shopping online and they will bring your groceries to your car when you get to the store. You just need to log into the app and let them know you’re there. BJ’s does this at least in NY
Ama Bonsu
01:28:04
Pick up opporunity
Lisa T
01:28:05
Curbside pickup for those who don't want to park/shop
Ama Bonsu
01:28:08
To avoid parking
Debi Garrod
01:28:11
work out when the designated parking spots eg with kids is not used so much and make them flexibe
Mimi
01:28:12
If you can't find it, you take longer
Steph
01:28:25
I like the idea of short term parking spaces, so you know that one of those space will become free within 20 mins
Tanesha Dixon (she/her)
01:28:27
so the GPS option is awesome for the user, but i think stores rely on people wandering through a store to pick up more stuff they may or may not need
Ernanda White
01:28:30
Competitive Pricing of products in area , coupons discounts?
yurik riegel
01:28:33
kiosk that shows number of parking spaces
Carolyn Josephs
01:28:34
A lot of stores have curbside ickup
Amanda Scigaj
01:28:37
@John I love that idea - I hate doing laps in the store
Nischal
01:28:38
Is redesigning the parking space too far fetched?
Anais Harvey
01:28:39
i love curbside delivery and pickup is convenient
Alex Thurman
01:28:50
Pay for a premium customer account that includes access to more parking
Jess Baldacchino
01:28:53
Why is it difficult to find parking? Does this user have a special need (maternity, but not officially qualified for a handicap sticker)?
Carolyn Josephs
01:28:56
Sometimes you can’t get the same sales online as in the store
Mimi
01:29:01
Pre-covid I would have suggested ridesharing
Nina Grauer
01:29:02
Incentivize quick shopping by offering discounts if you’re on line by a certain time?
Florin Zanfir
01:29:04
Insights about real-time parking availability
Ashish
01:29:10
Would interviewing few people to gain insights good enough or would you follow up the pain points with survey to get a bigger picture to confirm the hypothesis?
Lori Edwards
01:29:32
Need a fast pass like Disney land
Ranel
01:29:37
Scan and pay with app as you go, no need to checkout
Vanessa Gregson
01:29:39
highlighting other ways to get to the store that don't require parking. Like secure bike storage for bikes and cargo bikes
Luisa Gaviria
01:29:41
Assigned special container by store to pick up orders that is not in the regular parking
Laura Kunigonis
01:29:47
Hiya all! Here is the link to the GA Survey: ga.co/freefridaysurvey
Nina Grauer
01:29:47
They have the happy hour thing
Kathryn Wolterman
01:29:55
Coffee Bean and Tea Leaf also does happy hrs on Thursdays
Lisa T
01:29:58
"sip and shop" happy hour to encourage people to shop during quiet times
Rob Mann
01:30:05
great ideas. how do value the impact and costs?
jeancannella
01:30:06
What if I am in a wheelchair or blind? What’s the experience then? How about if I take mass transit to the store?
Christine Wong Yap
01:30:07
or the parking lot costs more after 30min
Mimi
01:30:22
More kiosks for paying without an attendant
Tom Turner
01:30:23
post-covid - valet parking
jeancannella
01:30:25
Anyone considering accessibility?
Ernanda White
01:30:45
Name your own price on slow selling items-
Carolyn Josephs
01:30:45
Really great information!
Soraya
01:30:50
Free delivery if you take public transportation to store
Bill Walters
01:30:54
Alert customers they can park next door at the church everyday except Sunday
katrina
01:31:00
whole foods should have fruit next to the registers (or healthy items) not candy if they really wanted to be true to their “wholesome” brand
Jasmine Albarghsh
01:31:01
Store provides self scanners, that let's you scan your groceries as you go
Madeline Brambilla
01:31:11
Suggest items previously purchased
martine cantrel
01:31:14
An app your phone to scan barcode to avoid line.
Amanda Scigaj
01:31:21
The list can import into the app
Kara Oxendine
01:31:25
Something in app that can map out the optimal grocery in-store route to get groceries the most quickly
Roxanne Ryan
01:31:29
can create an app that repopulates
Kim Scerbinski
01:31:30
subscription service for regular items
Helen Terpstra
01:31:30
Convert lists to online shopping cart so checkout is easier
Jess Baldacchino
01:31:36
app prepopulates items
tara
01:31:36
mobile app with shoppers ‘list’
Matt Urban
01:31:37
go shopping for her
Erica Smith
01:31:38
Subscribe and save, similar to the Amazon feature
Maya Peng
01:31:39
Smart shopping list
Lorna
01:31:39
regular list subscription
Carolyn Josephs
01:31:40
I have to go. I have another meeting. Thank you. I look forward to receiving the replay. Everyone, please stay safe and Happy Thanksgiving
Tanesha Dixon (she/her)
01:31:40
the app can suggest related items?
Anais Harvey
01:31:40
alexa app use suggestions
Roxanne Ryan
01:31:41
Instacart does this
Alex Thurman
01:31:42
Autofill / recommendations
Madeline Brambilla
01:31:44
Suggest items previously purchased
Annie Yu
01:31:44
Repeat items list
JMadison
01:31:48
Start with past lists already set up
Aaira
01:31:51
auto fetch the previous list
deega
01:31:52
order again option
Lori Edwards
01:31:52
Give them list of commonly purchased items or previously purchased
Ranel
01:31:52
Voice in instead of type in your list
Diana Alayon
01:31:53
Save the shopping list and suggest it for next time, with a reminder of when the next shopping will be
Elnaz
01:31:54
previous order list
Katie Mullen
01:31:54
scan receipt for collection
Amanda Scigaj
01:31:55
notification when a frequent item is on sale
james lung
01:31:55
Move items automatically above what may be alphabetical
katrina
01:31:59
Discounts on frequently purchased items
Tanesha Dixon (she/her)
01:31:59
ie of you add marinara sauce to your list, the app may suggest pasta, onions, peppers, garlic bread?
Ruben McCoy
01:32:00
Scan receipts
andreamountaine
01:32:01
tick boxes
Laura Kunigonis
01:32:03
A grocery list per recipe that links items together
ALEXANDRA PANTAZIS *NYC
01:32:04
One tap ADD for regular items
Gerrit Van Voorst
01:32:05
include instore location with in app shopping list
Mimi
01:32:07
using an app, you could track how long it takes for someone to finish a certain product and add it to their shopping list
Jess Baldacchino
01:32:08
convert past receipt to a new list
Nina Grauer
01:32:15
Offer discounts for subscriptions (sorta like Chewy’s service)
Royce Ng
01:32:17
Based on shopper preferences, such as ‘healthy options’. App will push / recommend healthy products. Highlight those on promotion/sales
Sar
01:32:19
click and collect
Ruben McCoy
01:32:24
Scan receipts, capture SKUs
Morgan
01:32:28
Use AI to create a list based on items she rebuys
Ranel
01:32:30
Voice to list instead of typing list
Lauren
01:32:38
There could be a map of the store on the app to show where the items are in the store for a quicker shopping route
Amanda Scigaj
01:32:42
Instacart does this, but if something is out of stock, app suggests similar items in stock
Bryan Edgar
01:32:46
Use purchase history to suggest usual items, but sprinkle in with other alternatives so as not to creep them out
Metrics for News
01:32:54
Suggest meal plans based on what she ordered before so her groceries and meal planning is done at once
Guin White
01:32:55
clip coupons for items on list automatically
yurik riegel
01:33:04
list specials in her list to get her excited
T.Masukume
01:33:09
Interactive list that prioritises/prompts you to collect items based on location within store
Ruben McCoy
01:33:13
Different family generations usually have a lot of shopping brands that overlap
Lisa T
01:33:14
Shoppable recipes - choose meals and it auto-fills a shopping list
Christine Wong Yap
01:33:16
hybrid personal shopper/in-person model (you make a window, they prep your cart
Elnaz
01:33:23
recommended list
katrina
01:33:24
free chocolate!
JMadison
01:33:41
reserved personal shoppers
Ernanda White
01:33:42
Yes love TJs!
Elnaz
01:33:44
Recommended list
Guin White
01:33:45
suggest recipes for items on list, if user likes recipe suggest adding all recipe ingredients to cart/list
tara
01:33:46
suggested items from last shopping experiences…was that mentioned?
Shannon Christmas
01:33:47
I love samples at the market.
Mimi
01:33:47
Add related recipes to list of groceries you buy
katrina
01:33:48
TJ’s would pass out chocolate during holidays when there are long lines
Royce Ng
01:33:48
Voice enable search. their hands may be full!
Diana Alayon
01:33:54
Have her/his groceries pre-packed for when they come in store
ALEXANDRA PANTAZIS *NYC
01:33:56
Hitting Trader Joes!
Guin White
01:33:59
oooo pretty
Ashish
01:34:07
valet checkout :) for in store long queues while customers wait in their cafe
georgemathew
01:34:09
What’s step 7 again?
Morgan
01:34:09
I love the free trader Joes coffee !
Guin White
01:34:44
I haven't shopped in store since March...no free coffee for me :(
tara
01:34:48
#7…Brainstorming Options w/ Team
georgemathew
01:34:54
^ thank you!
Ama Bonsu
01:34:57
This was so great ! Sad I have to leave early but thank u so much for teaching us today :))
Diana Alayon
01:35:04
Question, how developers contribute with the user journey map, specially when spotting opportunities for improvement?
Paula K
01:35:09
I have to leave - thanks so much!
Guin White
01:35:58
Nice...is that a template we can access?
S4N
01:36:21
Awesomeeee!!!
Diana Alayon
01:36:44
Miro comes with templates too, for free
Jim Devor
01:36:54
Adobe X what?
Helen Terpstra
01:36:56
Lots of that in Miro too!
Aaira
01:36:58
Wowed
yurik riegel
01:37:11
your audio got all messed up
Reka Tokoli
01:37:20
what tool is this, pls?
Lori Edwards
01:37:31
adobe XD
Francis
01:37:34
Whiteboard, Plugin in XD, Reka
Kara Oxendine
01:37:46
This is amazing! I didn’t realize XD had all this. Will make my presentations much more streamlined!
larson
01:37:46
Is this a pretty standard layout outside of XD?
Ruben McCoy
01:37:47
She said Adobe Whiteboard XD
Ericka Dean
01:37:52
Does this auto populate from Miro or are you manually transferring info?
Reka Tokoli
01:37:52
thanks
Catia Pedrosa
01:37:56
Love that too
Guin White
01:38:05
FYI, all Adobe Max 2020 sessions are free - tons for AdobeXD https://www.adobe.com/max/2020/sessions.html
Tanesha Dixon (she/her)
01:38:09
once this is all created - who do you share this with?
Angel Garcia
01:39:13
Thanks;
Ruben McCoy
01:39:14
QUESTION: Do you ever include Marketing / Advertising as part of this Journey?
Guin White
01:39:25
^good question
martine cantrel
01:39:26
One of you has their microphone on. This create a noise for Elize.
larson
01:39:26
+1 Ruben, I have the same question
Helen Terpstra
01:39:34
do these maps also work well in the enterprise ux design?
Seema Duhan
01:39:35
Thank you
Liz
01:39:38
how does this information help us communicate with developers?
Elnara Babayeva
01:39:40
how we can get recording of this journey mapping?
Nataliia
01:39:55
Done already!!!
Seema Duhan
01:39:56
CAn we get this powerpoint?
Sherry C
01:39:57
Thanks Elize!
Amanda Scigaj
01:39:59
I can say that from experience in Marketing, I have gotten marketing involved when the ‘customer’ is internal - I worked in Marketing Ops and ran something like this for campaign design
Mihai D
01:40:01
Thank you and have a nice evening.
Roxanne Ryan
01:40:02
It's over... this was great..I can't believe its free
Amanda Guerricabeitia
01:40:03
awesome thank you!
Shannon Christmas
01:40:07
I would love to connect with everyone on LinkedIn: https://www.linkedin.com/in/shannonchristmas
Rex Fukuchi
01:40:07
thanks elize!
Christina Wang
01:40:08
Thank you!
Laura Kunigonis
01:40:11
ga.co/freefridaysurvey
Diana Alayon
01:40:11
Thank you Elize, great workshop!
Lorna
01:40:12
wonderful wonderful training, thank you
John Akbari
01:40:12
amazing Elize!
Seema Duhan
01:40:14
Thank you
Theodora Amissah (she/her)
01:40:15
Thank you, I’ll be at the next one! I learned so much
anjelicaflorendo
01:40:17
Amazing!
Samat
01:40:18
Thank you!
anjelicaflorendo
01:40:18
Thank you!
Kawtar Sadry
01:40:18
such an amazing presentation! Thank you Elize!
Aman
01:40:20
Thank you!
Monika Hristova
01:40:21
thank you, that was an amazing session!
Alix Lacotte
01:40:22
Thank you!
Renee Larson
01:40:22
Thank you!
phoenix ehmann
01:40:23
You made me love UX even more. Thank you
sam
01:40:23
how do you sign up for the mentoring
Marina Fish
01:40:23
Thank you so much for your valuable time.
Dean James
01:40:25
Thanks :)
Maura Derossis
01:40:26
Thanks so much, really useful
sharlene_shivaz@shelter.org.uk
01:40:28
thank you so much! a great session :)
mandy kehal
01:40:31
thank you so much!
Christine Wong Yap
01:40:32
Thank you!
Joni Alvarez
01:40:33
Thank you! Excellent content!
Lauren
01:40:38
Thank you, Elize!
Ángel Cánovas
01:40:41
Thank you! Ciao
Luisa Gaviria
01:40:44
pls contact information
Mohd Hafez Osman
01:40:44
thanks fyi
Sara Santos
01:40:45
I’m doing the workshop on wednesday
Meara Huisman
01:40:45
Thank you! you are a great teacher!!
Serena Castaneda
01:40:49
This was great! Thank you!
MS
01:40:51
Great exercise, Elize!
Ericka Dean
01:40:52
This was awesome and very engaging chat too! Looking forward to the User Research Methods workshop!
Jay Ashford
01:40:53
Thank you! Very worthwhile
Anais Harvey
01:40:57
thank you
Miguel Jiménez
01:40:57
Thank you
Anish T
01:40:57
Thank you
Danelia Argueta
01:40:58
This was great! Thank you. I would love to connect as well with everyone. Here's my LinkedIn: www.LinkedIn.com/in/daneliaargueta
Aaira
01:41:04
What is the next workshop about?
Kara Oxendine
01:41:07
Love your dream catcher.
yurik riegel
01:41:08
can you briefly go over some of the other commonly used journey map systems?
jasminekay
01:41:10
is there a survey for this workshop?
MS
01:41:10
Please, display your contact info slide again, please
Melissa
01:41:37
This was such great information!! Thank you for your time, Elize!
Tom Turner
01:41:41
thank you Elize - great energy!
martine cantrel
01:41:55
OK the noise come from the earring bumping into the AirPods.
Luisa Gaviria
01:41:58
any one got contact info? I have to leave
MS
01:42:01
Yes, great energy!
Metrics for News
01:42:08
Thank you for this informative and helpful session! I will be using this next week for a team meeting!
Gerrit Van Voorst
01:42:13
Thank you, this was great.
georgemathew
01:42:17
How many customer personas does a company with many different segments have to tackle? Do you get more granular with multiple personas? High level (3-4) vs. multiple customer segments that are more granular (10-20)?
Jim Devor
01:42:26
Did I miss where the next workshop is linked?
martine cantrel
01:42:37
Twist the AirPods to the front toward you mouth
martine cantrel
01:42:43
Great class thank you.
Guin White
01:42:46
Question: your website is amazing! Curious what platform used to design it?
Danielle
01:42:57
Thanks Elize - really good session and you're very engaging. Could you share the deck please? Thanks
Elize
01:43:04
https://generalassemb.ly/education/user-research-methods/online/163304?utm_source=Elize-Todd&utm_medium=affiliate-ntf-local&utm_campaign=holiday-2020&utm_content=teamthree
Nataliia
01:43:10
https://generalassemb.ly/education/user-research-methods/online/163304?utm_campaign=cwe_confirmation&utm_content=instance_confirmation_email&utm_medium=ga_email&utm_name=instance_confirmation_email&utm_source=core_cwe
Elnara Babayeva
01:43:10
recording!
Elnara Babayeva
01:43:12
?
Elize
01:43:19
elize@elizeux.com
Reka Tokoli
01:43:28
Great idea Shannon, let's connect with you guys on LinkedIn: https://www.linkedin.com/in/rekatokoli
Ernanda White
01:43:32
Amazing! Would love to connect collabo and coffee! https://www.linkedin.com/in/ernanda-white Like, Join and Follow us on Facebook https://www.facebook.com/BlackGirlsDrone
Lisa T
01:43:32
Can you talk about how one might take a customer journey and translate it into individual user flows?
Nina Grauer
01:43:34
https://www.linkedin.com/in/nina-grauer-3b3021115/ I’d love to connect with everyone too!
Aline Blanco
01:44:00
Excellent content! Thank you for your time!
Bridget Dawodu
01:44:04
To validate ROI
Adeel Sadiq
01:44:22
Love to connect https://www.linkedin.com/in/adeelsadiq/
Amanda Scigaj
01:44:29
How do you encourage conversation/interaction with participants who isn’t really engaging? For example, when you involve sales or marketing in the mapping.
Guin White
01:44:33
Thank you so much! Awesome session. Gotta run. See you next week.
anjelicaflorendo
01:44:42
http://linkedin.com/in/anjelicaflorendo
Anthony Finamore
01:44:51
thank you Elise. Great Session! Happy Thanksgiving!
Lori Edwards
01:45:00
Happy to connect with others too! https://www.linkedin.com/in/lori-a-edwards/
larson
01:45:00
Thanks so much for this informative session!
Nataliia
01:45:09
Let’s connect https://www.linkedin.com/in/nataliia-myrgorodska/
MS
01:45:27
Yes, love to connect - talk shop, mentor UXD, startup founders, too. I advise orgs on innovation and human-centered design. Linkedin.com/in/fourhewes.
Theodora Amissah (she/her)
01:45:48
thank you also to Matthew who was holding it down in the Q&A!
Liv
01:45:58
Great webinar! Thank you so much, Elizé
Joni Alvarez
01:46:03
Would love to connect with all of you, too. www.linkedin.com/in/jonialvarez-mshc
Marija's Laptop
01:46:08
https://www.linkedin.com/in/marijaodineca/
Swain Fuller
01:46:14
could it be applied to film productions?
Kimberley Schwenk
01:46:17
All about improving the customer experience: https://www.linkedin.com/in/schwenkgeo/
10 - Laura Soler
01:46:23
Thank you so much, it was very instructive
Meeta Shah
01:47:04
Elize would you share you LinkedIn contact
Reka Tokoli
01:47:06
Thank you so much, so informative and fun!
Amir Hossein
01:47:14
https://www.linkedin.com/in/amir-hossein-ajami/let's connect guys
Calvin
01:47:28
I work in Product for the Financial Service based in Toronto. Would love to connect with you guys on LinkedIn
Calvin
01:47:29
www.linkedin.com/in/calvinjlzhai
Vanessa Catarina
01:47:34
love to connect too https://www.linkedin.com/in/vanessa-catarina/
Mimi
01:47:49
Any advice for someone starting out?
maria
01:48:26
Thanks a lot for the workshop and for the energy! :D
Amanda Scigaj
01:48:49
hahah! Thank you for the honest feedback
Ruben McCoy
01:49:04
Thanks, Elize! Really appreciate this class and your positive energy. Happy Friday!
Mehak Rajkhokar
01:49:06
Love to connect with you all!
Katlyn Sallai
01:49:07
Im a content specialist with Postmates and would love to connect with y’all! https://www.linkedin.com/in/katlyn-sallai-9a92b565/
Mehak Rajkhokar
01:49:08
https://www.linkedin.com/in/mehak-rajkhokar-73117a118/
ALEXANDRA PANTAZIS *NYC
01:49:09
Hello all! Sr Marketing Proj Mgr and Strategist in NY exploring UX. Feel free to connect. **Mention Elize's GA UX workshop* https://www.linkedin.com/in/alexandrapantazis
Jason Stewart
01:49:14
Thank you!!
Bridget Dawodu
01:49:15
Thank you, very good and ueful
Nasser
01:49:22
where is the invite for the mentorship
Tanesha Dixon (she/her)
01:49:24
Elize, I'm DMed you on IG about the group mentoring next week!
ALEXANDRA PANTAZIS *NYC
01:49:26
Excellent workshop Elize!
Verna Campbell
01:49:29
Thank You
Laura Kunigonis
01:49:36
ga.co/freefridaysurvey
Eva Collins
01:49:36
https://www.linkedin.com/in/evalorraine/
Francis
01:49:38
Picked up some great stuff today. Whiteboard plugin! Miro! Straight up good thought processes. Thank you
Vanessa Catarina
01:49:40
This session and your energy is really great!
Marina Fish
01:49:41
I gotta go! Thanks again, I’ll attend the next one. :)
Eve Klopfenstein
01:49:43
thank you so much. love this session I’m following you on YouTube :D
Sarah Harris
01:49:43
Thank you!! Really appreciate you hosting this workshop, Elize!
Vibha Bhagwat
01:49:47
Thanks Elize, This was excellent! Look forward to joining you for the Research session.
sam
01:50:06
you’re amazing Elize!
Amanda Guerricabeitia
01:50:10
This was a great workshop Elize, thank you!
Nischal
01:50:13
Thank you for everything. Been really insightful and learnt a lot of new stuff :)
Sarah Kauk
01:50:17
I work in Recruiting and Employer Branding, happy to connect with you: https://www.linkedin.com/in/sarahkauk/
azaharasanchez
01:50:24
Thank you so much, so informative! Would love to connect with all of you, too. https://www.linkedin.com/in/azahara-sanchez-garcia/
EAM
01:50:29
Thank you Elize!
Autum Gudvangen
01:50:34
Thank you. Can’t wait for the recording since I had to come late!
Lucy Ye
01:50:35
Thank you so much Elize!
Laura Kunigonis
01:50:42
ga.co/freefridaysurvey
K
01:50:57
Thanks Elize
shadi rezaie
01:51:02
Elize thank you for the great workshop. Could you please pinup the link to mentorship … I am sorry but can't find it :(
Anthony Finamore
01:51:09
Would love to connect on LinkedIn! https://www.LinkedIn.com/in/anthonyfinamore
davidxhuang
01:51:41
How much would you typically charge for a UX+UI project?
Eva Collins
01:51:42
Here is the link that I found: https://www.eventbrite.ie/e/elizes-free-group-mentorship-november-tickets-129746480215
Raphael Weninger
01:51:49
Jotform is quite good too
shadi rezaie
01:52:22
Thanksss
Angela Kuang
01:52:28
How do you include feelings and customer emotions in a future-state map? Wouldn’t it all be positive feelings? Would you even include this at all?
Anish vonAhlefeld (she|her)
01:53:02
Thank you for answering my question, Elize!
Danielle Vargas
01:53:11
Thank you for the great workshop! This was so helpful!
Sarah Kauk
01:54:06
It sounds like 5-8 people is the standard industry size for customer interviews?
Kiki Karo
01:54:12
thx Elize and GA!
Jennifer Jaki Johnson
01:54:13
Does customer journey mapping help if you already have a solution based on their problems but not their journey?
Angel Garcia
01:54:37
This was very helpful, Thank you
Alejandro
01:54:39
how many customers interviews are too many?, could you start with good knowledge from your support agents, cs team, sales and such?
Nasser
01:54:46
how do we get into your mentorship?
james lung
01:55:46
You are a star, Elize. Thanks for the content.
Andrea
01:56:29
What is your pitch for getting people to help with journey maps?
Nina Grauer
01:56:44
Can we still do your mentorship workshop if we just want to observe?
N A E (he/him)
01:57:14
Thanks Elie and all who contributed !
Jennifer Jaki Johnson
01:57:46
Its for a beauty wellness- CPG startup
Kripa Guha
01:58:01
Would a customer journey map work for a user-driven installation process? Also, if I do not include emotional aspects is that okay?
Elize
01:58:14
elize@elizeux.com
Elizabeth Flynn .
01:58:28
Hi I had an unexpected important call during this. Is there going to be a recording?
JMadison
01:58:36
Great webinar! Happy Friday people! 🙂
Frank Sprole
01:58:43
sprolesurf@aol.com
Heather Lantz
01:59:13
Hello! I am not seeing the email address or websites.
Jiorhan Kasan
01:59:18
@JMadison Happy Friday to you!
Seema Duhan
01:59:27
I did not get your email address. Could you send it again?
Helen Terpstra
01:59:29
Thanks so much for this workshop!!
Elize
01:59:42
elize@elize.com
Elize
01:59:51
https://generalassemb.ly/education/user-research-methods/online/163304?utm_source=Elize-Todd&utm_medium=affiliate-ntf-local&utm_campaign=holiday-2020&utm_content=teamthree
Seema Duhan
01:59:52
Thank you
stephania Bejarano
01:59:58
Thanks
Nina Grauer
02:00:10
Just registered for the workshop and the mentorship session. I’m excited!
Mimi
02:00:11
Thank you so much for your workshop, you made UX design interesting and informative!
Allison Sasso
02:00:12
What about the group mentor ship thing?
Amanda Scigaj
02:00:29
great question
Jiorhan Kasan
02:00:49
Elize, the email I have of you is different.It says elize@elizeux.com
Carla Moody
02:00:50
Please (re)send the link for the workshop evaluation. Thanks
Laura Kunigonis
02:00:59
ga.co/freefridaysurvey
Bryan Edgar
02:00:59
is your email actually elize@elizeux.com?
Edna Salcedo
02:01:26
Thank you!
Steph
02:01:28
Thanks so much!
andreamountaine
02:01:29
thank you very much!
Kim Scerbinski
02:01:29
thank you!
tara
02:01:29
Eliz’e & GA thanks for the FREE + engaging learning experience! E - I felt your good vibes all the way to Austin :)
georgemathew
02:01:32
Thank you Elize! fantastic
Kara Oxendine
02:01:32
Thank you! Very informative.
sylvia
02:01:33
thank you for the session
Virginia Murray
02:01:35
thank you!
Roshni Shah
02:01:36
Thank you!
Helena M
02:01:36
thanks so much
kate
02:01:38
thank you.
Rex Fukuchi
02:01:40
thanks!
Vanessa Catarina
02:01:40
Thank you Elize!!
Raquel
02:01:42
Thank you so much! It was great
Monique Angeli
02:01:45
AMAZING!!!!!! THANKS ELIZE AND GA!!!
Kinsey Egan-McGee
02:01:46
Ya I thought you said elize@elizeux.com??
Emily Bennett
02:01:47
Outstanding content, thank you, Elize!
Raphael Weninger
02:01:48
Thanks a lot, this was fantastic!
Dina
02:01:54
this was awesome Elize, thank you!!!
gstar
02:02:03
Thank you !!!
Manuel Franco
02:02:04
Thank you
Angela Kuang
02:02:11
Thank you Elize, this was such a helpful refresher!
Bryan Edgar
02:02:24
yes, elize.com is a whole different thing
Florin Zanfir
02:02:26
Please resend the survey
Alejandro
02:02:32
great webinar!!!
Sherry C
02:02:40
Thanks Elize and Matthew!
Rob Mann
02:02:40
resend the survey
KS
02:02:44
Thank you Elize, fantastic session!
Allison Sasso
02:02:45
Thank you!
Brook Stein (PM-US)
02:02:46
Thank you Elize. Great session
Swain Fuller
02:02:49
Elize.com can’t be right
FM
02:02:51
Thank you!!
Eva Collins
02:02:53
Thank you Elize and Matthew! This was so helpful to come. :)
Olia
02:02:54
could you please also send q and A copy?
Liz
02:02:55
thanks
Swain Fuller
02:02:57
thank you!
Elize
02:03:00
elize@elize.com
Esi-June Mittee Adabunu
02:03:00
Thank you :)
Heather Lantz
02:03:02
Thank you so much!!!! Very informative
Bryan Edgar
02:03:03
elize@elizeux.com
Carla Moody
02:03:04
I am not seeing the link
davidstone
02:03:06
Thank you!!
susimerhar
02:03:09
Send to attendees
Laura Kunigonis
02:03:16
ga.co/freefridaysurvey
Elnaz
02:03:21
It was absolutely helpful, thanks a lot
Elize
02:03:24
elize@elizeux.com
Bryan Edgar
02:03:45
:)
Nataliia
02:03:52
Thank you!!!
Bryan Edgar
02:03:53
Thank you for the session!
Elize
02:03:57
https://generalassemb.ly/education/user-research-methods/online/163304?utm_source=Elize-Todd&utm_medium=affiliate-ntf-local&utm_campaign=holiday-2020&utm_content=teamthree
Nataliia
02:04:01
Have a great weekend!
Davida Tescher
02:04:03
Thank you!
Jamison Antoine
02:04:06
Yes this was a good class
John Cabral
02:04:06
Thank you!
Edna Salcedo
02:04:07
thanks
Carl
02:04:09
thanks!
Raquel
02:04:09
bye
stephania Bejarano
02:04:10
Thanks!